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Purchase rules

This is a translation; in case of discrepancies, the Lithuanian text prevails.

1. General provisions

  1. 1.1. These purchase and sale rules (hereinafter – the Rules) set out the rights, obligations and responsibilities between “Hanse Trailer UAB” (company code: 111687917, VAT code: LT116879113, registered office address: Liepkalnio g. 200F, 13242 Vilnius, Lithuania, tel. +370 520 348 07, e-mail: info@htl.lt, hereinafter – the Seller) and the customer (hereinafter – the Buyer) who purchases services and/or goods in the online store available at https://www.htl.lt/ (hereinafter – the Store).
  2. 1.2. These Rules apply when the Buyer orders services or goods in the Store, regardless of the device the Buyer uses or the way it is used.
  3. 1.3. The Buyer is not given the possibility to place an order in the Store if they have not read the Rules or do not agree with them. In such a case, the Buyer cannot place an order. The Buyer is deemed to have read the Rules when they tick the relevant box before placing the order.
  4. 1.4. The Seller has the right to change the Rules at any time by publishing an updated version of them in the Store. Changes to the Rules take effect at the moment of their publication in the Store and apply to all orders placed after they take effect.

2. Services and goods offered

  1. 2.1. In the Store, the Seller sells various vehicle washing and care services (hereinafter – the Services) and may in the future also offer related goods (e.g. washing products, accessories).
  2. 2.2. The Seller makes every effort to ensure that the descriptions, prices and other information about the Services / goods are accurate and up to date. If the Buyer notices an error or inconsistency, they may contact the Seller by e-mail at info@htl.lt.

3. Payment procedure

  1. 3.1. The Buyer may pay for the Services and/or goods with bank payment cards (Visa, Mastercard, etc.) and other payment methods specified by the Seller, if such are offered in the Store.
  2. 3.2. After placing an order, the Buyer is redirected to a secure payment environment where they pay for the selected service / goods.
  3. 3.3. Once the payment is confirmed, the Buyer will receive an order confirmation by e-mail stating the order details, the Services / goods purchased, the price and other important details.
  4. 3.4. The Seller does not guarantee a reservation of the Services / goods until confirmation of full payment is received. If the Buyer’s payment is not confirmed, the order is deemed not to have taken place.

4. Delivery procedure

  1. 4.1. When the Buyer purchases Services, they are provided at the time and in the manner stated in the Store description (e.g. the Buyer arrives at the specified washing centre at the agreed time).
  2. 4.2. If goods are sold in the future, they will be delivered to the Buyer by the methods specified by the Seller (e.g. by courier services, parcel lockers or a physical pick-up point). Information about the delivery time, deadlines and price will be provided when ordering.
  3. 4.3. Delivery times are indicative. The Seller will make every effort to deliver goods on time but is not liable for delays caused by circumstances beyond the Seller’s control.

5. Cancellation of the transaction and refund procedure

  1. 5.1. The Buyer has the right to withdraw from the purchase and sale transaction and to demand a refund in accordance with the legal acts of the Republic of Lithuania and these Rules.
  2. 5.2. If the Buyer purchases a Service that is scheduled for a specific time, the withdrawal periods may be limited. The Buyer will be informed of such limitations when ordering. If the Service has not been provided and the Buyer notifies the cancellation in time, the Seller will refund the money paid.
  3. 5.3. If goods are sold, the Buyer may, within the period established by the Law on Consumer Rights Protection of the Republic of Lithuania, return the goods without giving a reason, provided that they have not been used or damaged and have not lost their commercial appearance (except for the packaging needed to inspect the goods).
  4. 5.4. Goods returned to the Seller must be sent or delivered by the Buyer to the address: Hanse Trailer UAB, Liepkalnio g. 200F, 13242 Vilnius, Lithuania.
  5. 5.5. The costs of returning the goods are borne by the Buyer, unless the Seller states otherwise.
  6. 5.6. Refunds are transferred to the Buyer using the same means of payment that the Buyer used for the original transaction, unless the Buyer and the Seller agree otherwise.
  7. 5.7. The money is refunded within 14 (fourteen) calendar days of the Seller’s confirmation that the return conditions have been met.

6. Dispute resolution

  1. 6.1. All disagreements between the Buyer and the Seller are settled by negotiation. In the event of a dispute, the Buyer first contacts the Seller by e-mail at info@htl.lt, setting out the problem and the claims.
  2. 6.2. If the parties fail to reach an agreement by negotiation, the dispute is settled in accordance with the procedure established by the laws of the Republic of Lithuania, in the competent court of the Republic of Lithuania or, where provided for by legal acts, through the consumer rights protection institutions.

7. Other provisions

  1. 7.1. The Buyer is responsible for the correctness and accuracy of the data provided when ordering. The Seller is not liable for the consequences of inaccurate data being provided.
  2. 7.2. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
  3. 7.3. If any provision of the Rules becomes invalid or unenforceable, this does not affect the validity of the other provisions of the Rules.